Hiring your first office manager? Follow these three simple steps and download the checklist to help your first office administration role get off to a solid start!
You’ve hired your first office manager. You know of all the amazing things they can do for your business, and you’re excited. Even if you’ve hired someone outstanding, they still need the right support in order to do the job well. Hiring the right person is only one small part of the equation.
As the hiring manager, it’s up to you to ensure that your office manager has the right tools and resources in place to help your new employee be successful in their role. Research shows, that when office managers are set up with the right support, they can have an enormous impact on company culture and office morale that directly influences the bottom line
Want to know how to help your office manager make a great impact on your business? Follow our new hire checklist for office managers and admins to yield the best results!
Anytime you’re going through a new hire checklist, making sure they have the tools and software they need should be a priority. This goes for office managers, too, especially since their jobs can involve so many different responsibilities that can be difficult to organize all at once.
The following tools can be particularly useful for office managers:
Office managers can be the glue that's holding your entire office together, so giving them the specific tools they need to do that will benefit everyone immediately.
OKRs (which stands for “Objectives and Key Results”) is a type of management strategy that determines how an organization sets different goals. They’ll feature several objectives, which are different things you need to accomplish in order to reach or get closer to your overall goal. Under each objective will be several measurable key objectives to help you track your progress.
The site OKR Examples offers several different examples of what OKRs might look like for office managers, including the following:
Here, the objective is to make the office a more desirable place to work, and the key results are actionable, measurable steps like “find a supplier for food and drinks in the office” (we can help with that here!) and “gather feedback from 10 employees on improvement ideas.”
Help your office manager set up OKRs so that they can set different goals and track their own progress. In many cases, 30-60-90 plans are a great option, as they’ll offer immediate, intermediary, and long-term steps needed to reach larger goals. It keeps people focused by limiting action items to what’s most immediately relevant right now.
The last thing you need to do to set your office administration up for success is to make sure they understand how your business works and that they have the support and resources needed to do their job well.
If they have an issue with the budget or are hitting a wall with scheduling, who should they go see? Giving them a specific name gets them to the right place faster while also ensuring they don’t accidentally go over someone’s head. An open line of communication is always good but also helping your office manager understand how your specific business dynamics work will make it easier for them to do their job.
It’s important to consider if they’re equipped to handle every task that you’ve given them. If someone has never done payroll or scheduling before, have you offered them training or paid for a class teaching them out to do it?
If you’re unsure of whether your office manager has the support they need, ask! They’ll typically be more than happy to fill you in on what they feel like they need a little extra help with, especially when they’re first getting started.
Office managers are often hired to keep the office running smoothly, handling all those extra tasks that no one else has the time, availability, or organizational skills to tackle themselves. They play a crucial role in the workplace, so invest the time and funds to make sure they have everything they need to excel at their job. Because when they do, it opens up room for everyone else to excel at their jobs, too.
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